Personal Data Protection Policy (PDPA)

Last updated: 22/2/2022

Privacy Policy

AVA SEMARAK BERHAD (Formerly Known As Netlink Malaysia Sdn. Bhd.) values your privacy and endeavors to protect your personal data in compliance with the Personal Data Protection Act 2010.

We ask that you read this Privacy Policy carefully as it contains important information about what to expect when we collect personal information about you. This Privacy Policy explains the types of personal data we collect from you, how your personal data will be used and protected, the parties with whom we share the personal data to, and the choices you are entitled to including your rights to control our disclosure of such data and your right to have access to, correct and update your personal data.

This policy applies to information we collect about:
(i) the visitors who use and browse our website and all digital assets; and
(ii) people who create an Account (as defined in the Terms of Use) or register for the Services (as defined in the Terms of Use).

1. Personal data we collect about you

1.1 When you register for our services, we collect the following personal information from you:
1.1.1 name;
1.1.2 email address;
1.1.3 telephone number;
1.1.4 credit card number and expiry date;
1.1.5 ic number; and
1.1.6 any other information which may identify you.

1.2 We may obtain this data when you enter it yourself or you are informed about the processing required. If you are a corporation supplying personal data of your partners, directors, shareholders, employees and/or officers to us, please do ensure that you have obtained their consent as and when you provide their information to us and bring this Privacy Policy to their attention.

1.3 Occasionally, we may receive information about you from other sources, such as credit reporting agencies which we will add to the information which we already hold about you.

2. How we will use the personal data about you

2.1 We gather your personal data to allow us to:
2.1.1 enable you to access and use the website and the Services;
2.1.2 send you emails, SMS or other form of communication which is related to your use of the website, such as to verify your identity, personal information, refer you to Service Providers for the Services that you have requested; and
2.1.3 add you to our mailing list, to provide you with information on products, events, promotion, market special offers, targeted advertising and other services which may be of interest to you but if at any time you do not wish to receive such information, you can at any time unsubscribe from our mailing list and to stop receiving marketing and promotional materials via the links in such communication or by emailing us at [email protected].

3. Other information we collect about you

3.1 When you visit our websites and digital assets, we may also automatically record information that your browser sends whenever you visit a website. This data does not identify you as an individual and may include:
3.1.1 your computer’s IP address;
3.1.2 browser type;
3.1.3 the pages you visit on our website; and
3.1.4 the time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.
3.2 This information is collected for analysis and evaluation in order to help us improve the website and the Services. This data is collected anonymously and will not be used in association with any personal data. We may also provide such aggregate information to third parties. These statistics will not include information that can be used to identify you.

4. With whom we may share your personal data

4.1 Your personal data may be transferred to, and stored at a location outside of Malaysia to fulfil our obligations to you in respect of the Services, maintaining and storing records in accordance with the applicable laws.
4.2 We may however disclose or transfer personal data or information for the purposes of rendering our services to you and this may include disclosure to any professional, third party service providers to us, who are formally engaged by us to help us make available and support the website and provide the Services.
4.3 From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you to ask you for your feedback and comments on our services.
4.4 Other than to those parties listed above, your details will not be revealed by us to any other external parties, unless we have your permission.
4.5 However, we will take steps to ensure adequate protections are in place to ensure the security of your information. By submitting your information, you consent to these transfers for the purposes specified above.

5. Our use of cookies and other information-gathering technologies

5.1 Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. The information is used to track visitor use of the website and to compile statistical reports on website activity.
5.2 You can set your browser not to accept cookies by visiting on step-by-step to remove cookies from your browser. However, in a few cases some of our website features may not function if you remove cookies from your browser.
5.3 We use aggregate information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our services. As part of the above, we may use cookies and remarketing with Google Analytics to advertise online.
5.4 Third-party vendors, including Google, may show our ads on websites across the Internet. We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on visitors’ past visits to our website, as well as report how ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our website. You can choose not to have your data accessed by Google Analytics by clicking here.

6. How we protect your information

6.1 In maintaining the security of your personal data with us, we have put in place adequate security control systems with a combination of physical and electronic access controls, firewall technology and other reasonable security measures are in place to safeguard the confidentiality and security of your personal data. We require the same level of security from our third party external service providers, agents or contractors.
6.2 We protect your personal information by restricting access to personal data, maintaining and implementing measures to prevent unauthorized computer access, and securely destroying and deleting your personal information when it is no longer required to fulfill the purposes set out in Clause 2 above.
6.3 We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.
6.4 Our website may also contain links to other sites controlled by a third party and we are not responsible for the privacy practices of such other sites. We are not responsible on how other company collect, use, disclose or secure the information that you may provide to them.
6.5 This Privacy Policy applies solely to the information, whether directly or indirectly, collected by us. If you choose to have access to a third party site linked to our website, please note that you do so at your own risk and it is subject to any terms of service or privacy policy associated with such third party sites.

7. Access to your information and updating and correcting your information

7.1 You have the right to request a copy of the information that we hold about you. If you would like to access or have a copy of some or all of your personal information, please send an email to [email protected]. We may charge a small administrative fee for your access to this information in our possession.
7.2 We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to us have changed, or if you wish to cancel your Account, please let us know the correct details by sending an email to [email protected].
7.3 You may ask us, or we may ask you, to correct information you or we think is inaccurate or outdated, and you may also ask us to remove information which is inaccurate or outdated.
7.4 In order to enjoy the Services, it is crucial for you to provide us with your latest and accurate information from time to time as requested. If you fail to correct or update information which we think is inaccurate or outdated within the stipulated timeframe, you acknowledge and agree that the Services may be interrupted or come to an end. The Services will resume once you notify us in writing of your latest and accurate information.

8. Sale of business

8.1 If our business is sold or integrated with another business, your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

9. Your consent

9.1 By submitting your personal information you consent to the use of that information as set out in this policy.
9.2 Where you elect to limit our right to process the personal data, you may contact us in writing. For avoidance of doubt, the limitation does not include processing of mandatory personal data required for the provision of Services.
9.3 Should you decline to provide your personal data or withdraw your consent for us to process your personal data, we may reject your request to create an account with us. If you are our existing account holder, our business relationship will be affected and we or such relevant parties may not be able to continue to provide all or part of the Services to you.

10. Changes to privacy policy

10.1 We keep our privacy policy under regular review. If we change our privacy policy, we will post the changes on this page, and place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times.
10.2 Any revision to this Privacy Policy shall become effective upon its publication on our website. This privacy policy was last updated on 22 February 2022.
10.3 By accessing or continuing use of our services after any changes to this Privacy Policy, you agree to be bound by this Privacy Policy including any changes made to it.

11. How to contact us

11.1 We welcome your views about our website and our Privacy Policy. If you would like to contact us with any queries or comments please send an email to [email protected]

12. Links to other websites

12.1 Our website contains links to other websites. This Privacy Policy only applies to this website so when you link to other websites you should read and familiarize yourself with their privacy policies.
12.2 We disclaim all responsibility for the subsequent use of an email address or any other personally identifiable information you have provided to an affiliate store or any other website we might link to that is not under our control.